FAQs & Support — Frequently Asked Questions & Customer Service | WIPO SPORT

Summary: This page collects WIPO SPORT FAQs about orders, samples, MOQs, OEM/ODM customization, lead times, shipping, payment, returns, warranty and after-sales. Find step-by-step claim procedures and contact details for quick support.

Quick links

  • FAQs
  • Samples & MOQ
  • Orders & Payment
  • Lead Time & Shipping
  • Returns & Warranty
  • Maintenance & Troubleshooting
  • Contact / Technical Support

FAQs Q1: What are WIPO SPORT’s minimum order quantities (MOQ)?

A1: Padel rackets & pickleball paddles: 200 pcs MOQ; Racket bags: 500 pcs MOQ; Other accessories: 1000 pcs MOQ. Negotiable for long-term partnerships or mixed orders.

Q2: Do you provide samples? What are the lead time and fees?

A2: Yes. Sample lead time is typically 2–4 weeks depending on customization. Sample fees apply and can be offset against bulk orders. Contact sales for a quote.

Q3: Do you support OEM/ODM customization and what file formats are acceptable for design?

A3: Yes. Full OEM/ODM service available: specs, materials, surface finish, colors, logo and packaging customization. Accept AI, PSD, PDF, EPS, etc. NDA available.

Q4: What are the typical lead times?

A4: Sample development: 2–4 weeks. Mass production: typically 4–8 weeks depending on order size and complexity. Rush options available.

Q5: How can I get a quote?

A5: Provide product type, quantity, customization options (material, surface, packaging, logo) and target lead time. We usually reply within 24 hours with initial pricing.

Q6: How do you ensure quality?

A6: Full QC system: incoming material checks, in-process controls and 100% pre-shipment inspection. Third-party testing (SGS, etc.) available.

Returns & Warranty

  • Warranty scope: manufacturing defects (non-human damage) covered within warranty period as specified in invoice or contract.
  • Return process: Report product issues within 7 days after receipt with photos/videos. Keep outer packaging for damage claims. Valid claims will be handled per agreement.

Maintenance & Troubleshooting (Quick Tips)

  • Storage: avoid prolonged sun exposure and sharp contact; store in racket bag; clean regularly.
  • Minor scratches: usually cosmetic. Structural cracks require immediate stop of use and contact support.

After-sales Claim Steps

  1. Submit issue, order number and photos/videos via support email or form.
  2. Customer service responds within 48 hours with next steps.
  3. If return inspection needed, ship sample per instructions; after confirmation, repair or replace.
  4. Complete feedback form after resolution.

Contact & Support Hours

  • Sales email: info@wiposport.com 
  • Support email: info@wiposport.com 
  • Phone/WhatsApp/WeChat: +86-1598-0826-842
  • Business hours: Mon–Fri 09:00–18:00 (GMT+8)
  • Response time: usually within 24 hours; for urgent matters call directly.